Frequently Asked Questions
Shipping
We know shipping speed and cost are important, so here’s what to expect.
Do you ship internationally?
At this time, we only ship within the USA.
Will my order arrive in one package?
Sometimes orders ship separately because we use multiple warehouses. Here’s what that means for you:
- You may receive items on different days
- Each shipment has its own tracking number
- All items will arrive within your delivery window
How much is shipping?
Shipping costs depend on your order total:
- Orders under $35: $4.95 flat rate
- Orders over $35: Free shipping
We ship using USPS and other trusted carriers.
How long does delivery take?
Here’s the usual timeline for processing and delivery:
- Processing: 1–3 business days
- Shipping: 5–10 business days (depending on region)
- Holidays and peak times may cause slight delays
How do I track my order?
You’ll be able to follow your order in two ways:
- A tracking link is emailed once your order ships
- You can also check anytime using the “Tracking” link on our website
When will my tracking information show up?
Please allow 2–3 business days after shipment for updates to appear. Tracking moves forward each time your package is scanned.
Why can’t I track my order on your website?
Some carriers don’t sync with all tracking systems.
- Try17track.net, which supports thousands of carriers.
- If tracking still doesn’t show, email us at support@magicbraus.com.
Why hasn’t my shipment status changed?
If tracking hasn’t updated in a few days, your package is still moving through transit. It will update once scanned at the next checkpoint.
Do you offer express shipping?
Right now, we only offer standard shipping. Express or expedited delivery is not available at this time.
Can I change my shipping address after placing an order?
Yes, you can update your address if the order has not been dispatched. Just email support@magicbraus.com as soon as possible with your order number and new address. Once your order has shipped, we can no longer make changes.
Payment
We make payments simple and secure.
Will you store my credit card details?
No. Payments are processed on a secure SSL-encrypted system, and we never store your card details.
Do you charge sales tax?
Sales tax is included in the price you see.
What payment methods do you accept?
We currently accept:
- Credit cards (Visa, Mastercard, AMEX)
- Debit cards
All prices are in US Dollars.
ORDER
Here’s how ordering works from start to finish.
Do I need an account to place an order?
No, you can checkout as a guest.
Can I pre-order an item that’s sold out?
Yes. A pre-order button will appear when an item is unavailable.
How do I place an order?
Placing an order is quick and simple. Just follow these steps:
- Choose your products
- Click “Add to Cart”
- Select “Checkout” and fill in your details
- Submit payment
I entered the wrong shipping address. What should I do?
Contact support@magicbraus.com right away so we can update your address before shipping.
Can I change or cancel my order?
Yes, but only within 24 hours of purchase. After that, it may already be processing. Contact us quickly at support@magicbraus.com.
I entered the wrong email address. Can you fix it?
Yes, email us and we’ll update your details so you receive all order updates.
Returns & Refunds
We want you to love your purchase, but if you need to return it, here’s how.
What is your return policy?
We do accept returns, but there are a few conditions to keep in mind. This is our refund and return policy:
- Returns accepted within 30 days of delivery
- Item must be unused and in original condition
- Return shipping is paid by the customer
- Sale items are final and non-returnable
To start a return, just email support@magicbraus.com.
Where do I send my return?
Contact support@magicbraus.com for the correct return address.
I received the wrong item. What should I do?
Email us and we’ll replace it at no cost.
My item arrived damaged. What now?
Email us and we’ll send a replacement.
How long does it take to process a refund?
Refunds are processed once we receive and inspect your returned item. Here’s the usual timeline:
- Processing: 3–5 business days after the return arrives
- Refund issued to your original payment method
- Depending on your bank, it may take a few extra days for funds to appear in your account
Fit & Sizing
Getting the right fit makes all the difference.
How do I calculate my correct bra size?
Measure both your band and bust size, then use a bra size chart to find your fit. We also recommend our bra fit guide to double-check before ordering.
What is the two-finger rule in bra fitting?
You should be able to slide two fingers comfortably under the band. If it’s tighter, the band is too small. If it’s loose, go down a size.
Can the wrong bra size cause pain?
Yes. Wearing the wrong size can lead to back pain, shoulder strain, and skin irritation. Choosing the correct fit prevents these issues.
Which bra is best for large or heavy breasts?
Supportive wireless bras with wider straps and full coverage are best. We also recommend seamless bra sizing options designed to reduce pressure points and give all-day comfort.
How big is a D cup really?
Cup size depends on band size. A 34D will look smaller than a 38D, even though they are both D cups. Always measure both band and cup for accuracy.
How do I know if my bra fits correctly?
A good fit should feel supportive but comfortable. Here are a few signs your bra may not fit properly:
- Band rides up your back → band is too loose
- Straps dig into your shoulders → straps too tight or cup too small
- Cups gape or overflow → incorrect cup size
If you’re unsure, check our bra fit guide for step-by-step help.
What’s the difference between cup size and band size?
- Band size is the number (e.g., 34, 36) and measures around your ribcage
- Cup size is the letter (e.g., B, C, D) and measures breast volume
Both measurements work together, so a 34D is not the same as a 38D.
Do you offer a bra size guide?
Yes, we have a complete bra size guide with step-by-step instructions and measurement tips. You can find it on our sizing page before ordering.
Product Care
A few simple habits will help your bras last longer.
How often should you wash your bra?
It depends on the type of bra and how often you wear it:
- Every 2–3 wears for everyday bras
- After each workout for sports bras
Always follow the care instructions on the label to help maintain shape and elasticity.
Can I put bras in the washing machine?
We recommend hand washing for the longest life. If you do use a washing machine:
- Place bras in a mesh laundry bag
- Use a gentle cycle with cold water
- Avoid harsh detergents
How should I dry my bra?
Always air dry your bras. Lay them flat or hang by the center gore (not the straps). Avoid using a tumble dryer, as heat can damage elastic and shape.
Price & Value
We know value matters when choosing a bra.
What’s the average price of a bra?
Bras typically range from $19.99 to $50+ depending on materials and design.
Is $50 too much for a bra?
Not at all. A $50 bra often lasts longer, fits better, and offers more support than cheaper options, making it a better long-term value.
How many bras should a woman own?
Most experts recommend at least 5–7 bras to rotate through the week, including everyday, sports, and special occasion options.
What is the 3 bra rule?
The 3 bra rule is a simple guideline to make sure you always have a bra ready to wear:
- One to wear
- One to wash
- One to rest
This rotation helps extend the life of your bras.
Why are some bras more expensive than others?
The price reflects the quality of materials and construction. More expensive bras usually include:
- Stronger elastic for better support
- Higher-grade fabrics for comfort and durability
- More advanced design for fit and lift
This means they last longer and feel better, making them a smarter long-term purchase.
Do you offer discounts or promotions?
Yes, we occasionally run sales and offer limited-time discount codes. Sign up for our newsletter to be the first to hear about promotions and exclusive offers.
Account & Support
Need more help? Here’s how to reach us.
I didn’t receive my order confirmation email. What should I do?
If you didn’t see your confirmation email, there are a couple of quick things to check first:
- Look in your spam or promotions folder.
- Make sure you entered the correct email at checkout.
If you still can’t find it, email support@magicbraus.com and we’ll resend it for you.
How do I contact customer support?
Email us at support@magicbraus.com or use the form on our Contact Us page. We usually reply within 12 hours, up to 24 during busy times.
I can’t find my question here. What should I do?
Send us an email at support@magicbraus.com and we’ll be happy to assist.
Product & Lifestyle
What type of bra is best for everyday wear?
Everyday comfort bras are usually wireless, lightly padded, and seamless under clothing. Look for breathable fabrics and designs that provide all-day support without digging in.
Which bra is best for summer heat?
Lightweight wireless bras made with breathable fabrics are best in hot weather. Seamless and moisture-wicking designs also help keep you cool and comfortable.
What bra should I wear while nursing?
Nursing bras are designed for comfort and easy access. The best ones feature:
- Soft, stretchy fabric that adapts to changes in breast size
- Drop-down or clip cups for quick feeding
- Wireless designs that reduce pressure and allow natural movement
What bra is best for winter?
In colder weather, many women prefer bras that provide extra warmth and coverage. Good winter options include:
- Lightly lined or padded bras that add insulation
- Full-coverage bras that protect against drafts
- Bras made with thicker or brushed fabrics for comfort under layers